CloseoutLog Support

Need help with CloseoutLog? We're here to assist with punch lists, field capture, exports, Pro upgrades, and team sync.

Contact Support

Having trouble with the app? Found a bug? Have a feature request? We'd love to hear from you!

Prefer email? You can also reach us directly at:

Frequently Asked Questions

What is CloseoutLog?

CloseoutLog is a punch list and closeout documentation app for iPhone and iPad. Capture field issues with photos and voice, annotate jobsite evidence, pin items to floor plans, assign trades, and export branded PDF closeout reports with optional field sign-off.

Does it work offline?

Yes. CloseoutLog is local-first — you can create projects, capture punch items, take photos, and annotate without a network connection. Team sync requires Team Pro and an internet connection.

What is Local Pro?

Local Pro is a one-time non-consumable in-app purchase that unlocks unlimited active projects, unwatermarked PDF exports, custom logo and report colors, digital field signatures, and CSV export. Free accounts include two active projects.

What is Team Pro?

Team Pro is an auto-renewing subscription (monthly or yearly) that adds cloud sync, team invites, shared projects, and an activity feed. The team owner receives Local Pro included. Team Pro requires Sign in with Apple and binds to one team you create.

Team Pro Monthly vs Yearly — what's the difference?

Both plans include the same Team Pro features: one licensed team with cloud sync, invited members join free, Local Pro for the owner, and up to 10 members, 25 team projects, and 10 GB media. Monthly is billed every month; yearly is billed once per year and saves about 33% compared to paying monthly. Choose yearly if your crew is committing for the long haul.

How do I restore purchases?

Open Settings → Restore Purchases, or tap Restore Purchases on the Local Pro or Team Pro paywall. Use the same Apple ID that made the purchase.

How does Quick Capture work?

From any project, tap Capture to log a punch item in one flow — title, location, voice dictation, photos, trade, assignee, due date, status, and plan pin. You can also open Quick Capture from the home-screen widget or a deep link.

Can I pin items to floor plans?

Yes. Import floor plans into a project, then place numbered pins when capturing or editing punch items. Open Plan Overview from the project toolbar to see all pins on a sheet.

How do PDF exports work?

Tap Export on any project to choose report scope, optional field sign-off with a digital signature, and preview the PDF before sharing. Configure company branding in Settings → Report Branding (Local Pro).

Are there ads or subscriptions?

No ads. CloseoutLog does not use advertising SDKs. Local Pro is a one-time purchase. Team Pro is a monthly or yearly subscription that renews automatically until cancelled in your Apple ID subscription settings.

Where is the privacy policy?

See the CloseoutLog Privacy Policy.

Troubleshooting

Local Pro purchase or restore

Use the same Apple ID that purchased Local Pro
Settings → Restore Purchases, or Restore on the Local Pro paywall
Contact us with the Apple ID email used for the purchase if restore still fails (do not send passwords)

Team Pro subscription and sync

Sign in with Apple in Settings and complete your display name before subscribing
Use the same Apple ID for Team Pro purchase and restore
Create or join a team from the Team tab after subscription activates
Manage or cancel Team Pro in Settings → Apple ID → Subscriptions
Tap Sync Now in Settings if changes aren't appearing on other devices
Local-only projects can be added to a team from the Projects list