BicycleCareLog Support
Need help with BicycleCareLog? We're here to assist you!
Contact Support
Having trouble with the app? Found a bug? Have a feature request? We'd love to hear from you!
Prefer email? You can also reach us directly at:
Frequently Asked Questions
How do I add a new bicycle?
Tap the "+" button on the main screen, then select "Add Bicycle." Fill in your bike's name, brand, and model details - you can always edit them later.
How do I sync my rides from Apple Health?
Go to Settings and grant Health permissions. The app will automatically import your cycling workouts with route maps, and your mileage will update automatically as you ride.
Can I switch between miles and kilometers?
Yes! Go to Settings and select your preferred unit (Miles or Kilometers). This will affect all distance measurements in the app.
How do I manage parts and consumables?
Add consumable parts like chains and brakes, plus swappable ride-fit components. You can track usage and set up replacement schedules for each part.
How do service reminders work?
Create maintenance schedules with distance, time, or calendar-based reminders. The app will notify you when maintenance is due based on actual usage, not just time.
How do I access torque specifications?
Browse the built-in torque specifications database in the Torque Specs tab, or import custom JSON files using the "Import" button. Sample data is included in the app bundle.
Can I export my maintenance data?
Yes! Go to Settings → Backup to generate detailed maintenance reports in PDF format. This is useful for warranty claims, resale value, or sharing with your bike shop.
How do I backup and restore my data?
Use the backup and restore functionality in Settings. You can export your data and import it on another device or after reinstalling the app.
Is my data secure?
Yes, your data is stored securely on your device and in iCloud (if enabled). We never share your personal information with third parties. See our Privacy Policy for details.
The app crashed - what should I do?
First, try restarting the app. If the problem persists, please contact us with your device type and app version (currently 1.1). We'll investigate and fix the issue quickly.