RenchLog Support
Need help with RenchLog? We're here to assist with receipt OCR, ChatGPT parts import, service logging, and more.
Contact Support
Having trouble with the app? Found a bug? Have a feature request? We'd love to hear from you!
Prefer email? You can also reach us directly at:
Frequently Asked Questions
How does the live parts scanner work?
Open Parts → Scan, point the camera at a shop receipt or online order screen, arm the fields you need (name, price, qty, vendor), then tap highlighted OCR text to grab each value into chips before stocking.
How do I import parts with ChatGPT?
Feed ChatGPT your receipt photos or PDFs with the Rench Log parts batch prompt, save the returned RenchLogPartsBatch JSON, then open Parts → Import to review and commit lines to stock.
Does RenchLog sync across devices?
Yes. When iCloud is enabled for the app, your garage, services, and parts sync via CloudKit across your devices.
Can I read the odometer with the camera?
Yes. From the garage mileage sheet, choose Read dash, lock the OCR reading, pick the chip, and use it.
Can I hand the service book to a buyer?
Yes. Export or transfer a bike via AirDrop, Files, or a transfer QR so the buyer can import the book into RenchLog.
What are the system requirements?
RenchLog targets iOS / iPadOS 26.0 or later on iPhone and iPad.
Troubleshooting
Camera / Photos permission
- Go to iOS Settings → Rench Log and allow Camera for live scanning and dash reads
- Allow Photos access if you attach receipt stills to services
- Quit and reopen the app after changing permissions
OCR not highlighting text
- Improve lighting and hold the phone steady over flat text
- Zoom so product lines fill more of the frame
- Try still receipt photos if the live scanner is unavailable
ChatGPT import fails
- Confirm the JSON uses format
RenchLogPartsBatchversion 1 - Remove markdown fences so the file is valid JSON only
- Open the file via Files / AirDrop into Parts → Import
iCloud sync
- Sign in to iCloud on the device and enable iCloud Drive / app data for Rench Log
- Keep both devices online and wait a moment for CloudKit to catch up
- Confirm you are signed into the same Apple ID on each device