Memonium Support
Need help with Memonium? We're here to assist with on-device transcription, Watch recordings, Unlimited Memos, and more.
Contact Support
Having trouble with the app? Found a bug? Have a feature request? We'd love to hear from you!
Prefer email? You can also reach us directly at:
Frequently Asked Questions
How does on-device transcription work?
Memonium uses Apple Speech models that run locally on your iPhone or iPad. A speech model for each language may download once when you select that language. Transcription does not upload your audio to Verilune.
Does my audio leave my device?
No. For transcription and memo features, your audio and transcripts are processed on-device. Verilune does not operate a Memonium backend that stores your memo content.
How do Watch recordings work?
Record on Apple Watch. The memo transfers to your paired iPhone or iPad via WatchConnectivity, then transcription and summaries run on the phone or iPad.
What languages are supported?
Languages depend on Apple SpeechTranscriber locales available on your device. Pick a language in Settings; the Watch language list syncs from your iPhone.
What is Unlimited Memos?
Unlimited Memos is a one-time in-app purchase. The free tier includes 7 lifetime memos. Memonium has no ads — unlock is IAP only, not AdMob.
Are there ads?
No. Memonium does not use AdMob or any advertising SDK. Monetization is Unlimited Memos (one-time Apple IAP) only.
How do I restore a purchase?
Open Settings in Memonium and choose Restore Purchases.
How do I import from Voice Memos?
In Apple Voice Memos, use the share sheet and choose Memonium.
Why is a language missing or download failing?
Apple must offer that speech asset on your device. Check the language list in Memonium Settings, ensure you have a network connection for the initial model download, and try again.
How does app lock / Face ID work?
You can enable an optional app lock in Settings. Memonium uses Apple Local Authentication (Face ID or device passcode) so others cannot open the app without unlocking.
What are the minimum system requirements?
Memonium requires iOS / iPadOS 26.0 or later. Apple Watch support follows the current Watch app target paired with a compatible iPhone.
Troubleshooting
Microphone permission
- Go to iOS Settings → Memonium and allow Microphone access
- On Watch, ensure the Memonium Watch app can use the microphone when recording
- Quit and reopen Memonium after changing permissions
Speech model download
- Confirm you are connected to the internet for the first download of a language model
- Pick the language again in Memonium Settings
- Free up storage if the download fails due to insufficient space
Watch transfer when iPhone is unreachable
- Keep iPhone and Watch nearby and unlocked when possible
- Open Memonium on iPhone after recording so the transfer can complete
- Check Bluetooth and Watch connectivity in the Watch app
Restore purchases
- Use the same Apple ID that purchased Unlimited Memos
- Open Memonium → Settings → Restore Purchases
- If it still fails, contact us with your Apple ID email used for the purchase (do not send passwords)
Storage
- Audio files can use significant space — delete memos you no longer need
- Check Available Storage in iOS Settings if recording or imports fail